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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 

Last updated: December 2023

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Limited Lifetime Warranty

limited lifetime warranty

We are dedicated to ensuring the quality of your purchase and stand behind everything that we sell. We warrant that all items will be free from any manufacturing defects at the time of delivery. We offer a lifetime warranty that includes free prong tightening, re-polishing, rhodium plating, and cleaning services for all our jewelry products.


We use the highest quality materials to manufacture our jewelry, and every piece is inspected before shipment. If you ever experience any issues with your jewelry or require services that are not covered under our lifetime warranty, you can send your jewelry back to our office for evaluation*. After inspection, we will notify you of any charges before proceeding with the service.


Please do not hesitate to Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Nivetta jewelry.