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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 

Last updated: December 2023

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orders and ring sizes

Where is my jewelry I ordered?

If your order tracking information is not showing that it has been shipped yet, it means that we are still working on getting your order ready. As soon as your order is completed, we will ship it out to you. We do not have an exact date for when your order will be shipped, but it usually takes around two weeks. We appreciate your patience and we promise to work hard to get your order to you as soon as we can. Thank you for choosing Nivetta!

Can I create my own engagement ring design?

We'd be delighted to bring your unique ideas to life! Please don't hesitate to drop us a line at info@nivetta.com with your requests and we'll work together to create something truly special just for you.

How can I determine my ring size?

We have an easy online guide to help you find your ring size located here. https://nivetta.com/pages/find-your-ring-size

Can I talk to someone on the phone?

We prefer to communicate with our customers through live chat or email so that our customer service representatives can track the progress of your order. When customers contact us via phone, important information about the order can be overlooked which can cause issues when other customer service reps have to assist with the order. However, if it is necessary to speak with someone, kindly send us an email at info@nivetta.com along with your phone number and we will arrange for one of our managers to contact you promptly.

Can I request additional photos or videos of the diamond before purchasing?

Yes, if you would like a photo or video of the diamond itself, we can assist you with that, please send us an email at info@nivetta.com with your name and your request.

How can I contact your customer support team?

You can contact a live customer support representative if we have one online, if not you can always email us at info@nivetta.com, it can take anywhere from 12-24 hours before you can expect a reply back to your inquiry.

Can I cancel or modify my order after it has been placed?

Yes, if you need to cancel an order, please contact us at info@nivetta.com, and please include your name, and order number in order for us to assist you with your cancellation, please note it can take 12-24 hours before you can expect a response.

Do you offer wholesale or bulk pricing?

No, sorry we do not offer such a thing, we make sure we offer the same prices to both dealers and public buyers

What is the process for resizing a diamond ring?

The ring can be sent back to us for resizing, but we strongly advise buyers to have it done locally to avoid it getting lost or stolen in the mail system; if you must send it back to us for resizing, please email us at info@nivetta.com and provide us with your name and order number to better assist you. (Please note that shipping costs back and forth are the responsibility of the buyer)