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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 

Last updated: December 2023

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price match guarantee

At Nivetta Fine Jewelry, we strive to offer our customers the best value for their loose diamond purchases. Our Price Match Guarantee for loose diamonds ensures you get the best price in the market. Here's how it works:

  1. Eligibility: The loose diamond must be identical (same cut, clarity, color, carat, and certification) and available at a lower price from a competitor.
  2. Verification: Provide evidence of the competitor's lower price for the identical loose diamond. Our team will verify the price and the diamond's specifications.
  3. Exclusions: The guarantee excludes diamonds from auction sites, clearance sales, and pricing errors. Only diamonds from recognized and reputable competitors are eligible.
  4. Matching the Price: Upon verification, we will match the competitor's price for your loose diamond purchase.
  5. Commitment to Value: We are dedicated to ensuring you receive the best value and satisfaction with your loose diamond purchase from Nivetta Fine Jewelry.

For more details or to request a price match, contact our customer service.