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Nivetta

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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 

Title

Last updated: April 2023

Insurance and Long-Term Care
Orders and Ring Sizes
Diamond Jewelry FAQ's
Payments
Privacy and Security
Return Policy
Shipping
Packaging
Price Match Guarantee
Limited Lifetime Warranty
Other

shipping

Do you offer international shipping?

Yes, we offer worldwide shipping, all our shipping is 100% free.

What is the cost of shipping?

We offer free shipping worldwide via Fedex or EMS depending on the location of the buyer.

Can I ship to an address that is different from my billing address?

Yes, during the checkout process, you will have the option to enter a billing address and also a shipping address 

Is your shipment secure?

Yes. Our products are completely insured while in transit. At the time of delivery, every purchase needs to be signed for; if you're not available and would like to pick the item up locally to you, then you will need to contact us so that we can arrange local pickup.

What if my jewelry is misplaced in transit?

Nivetta takes every step to guarantee that your product will arrive in good condition. We demand a signature for all deliveries, and your order is fully insured throughout transit.

How long does it take to process and ship an order?

Typically it can take around 2 weeks before you can expect for your item to arrive, if you're from outside the USA there can be other obstacles such as customs which can delay arrival times.

Can I track my order?

Go to "Chat" (bottom right of the screen) and click on "Track my order". Than you need to click on "Enter order information" and need to enter your order number and email address

What kind of packaging do you use for shipping?

We use extremely safe packaging for shipping your items, we also make sure all our packages are fully insured for your peace of mind.

How much is shipping?

Shipping is Free World Wide

What shipping service do you use?

Shipping in the USA is with Fedex and outside of the USA varies, in most cases we will use Fedex or EMS.

Are your shipments Insured?

Yes, all our packages are fully insured from lost or theft.

Can you have my package held for me at my local Fedex?

Yes, we can, please send us a email at info@nivetta.com with your name, tracking number and order number we will will take care of that for you.

Do you ship to PO boxes or APO's

Sorry due to insurance with our logistics we do not ship to APO's or PO boxes. You must have a physical address and someone to sign for the package.

What if my order gets lost in the mail?

No worries, all our shipment are full insured to ensure that you get your order safely.