NIVETTA (FAQ)

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Frequently Asked Questions

What type of warranty do you offer on your products?

We offer a 60-day money-back guarantee on all our jewelry and a lifetime warranty on our clarity-enhanced and lab-created diamonds against any cracking, damage, or cloudiness. In order for this warranty to be valid, you must have the diamond in your possession. We also offer a lifetime warranty on all lost or loose melee and accented stones. If you have lost a melee diamond from your ring, please contact us for repairs at info@NIVETTA.com. If you want any extended warranties, we strongly suggest adding your jewelry to your current insurance plan or looking for third-party jewelry insurance to protect you in the event that your ring is lost or stolen.

What diamond grading system do you use?

Typically we use an in-house system to help reduce costs to the customer, but we base it on GIA grading standards to meet the highest industry standards.

Can I see the diamond's certificate before purchasing?

Sure if you would like to get a video or photos of the diamond you wish to purchase you can email us at info@NIVETTA.com and provide us with the details of the diamond you would like to see.

What is your diamond warranty policy?

We can offer you such a service, but it's safer for you to get this done locally to you as mailing a ring back and fourth may have serious liabilities if you don't have proper insurance.

Do you offer financing?

We do not offer in-house financing, but we do offer access to Paypal Pay Later, or if you wish, you can get PayPal Credit; using those services is subject to their terms and services, and you will need to visit their website for more information. These services may not be available in all countries

Will I be charged sales tax on my order?

No, we do not charge any sales taxes. All our products are 100% tax-free.

Do you offer gift wrapping services?

Yes, we can offer gift wrapping services, please send us an email after you have paid to info@NIVETTA.com and include your name and order number for us to better assist you with that.

Can't find an answer to your question?

Email us at info@nivetta.com or call us

at 1 (800) 728-7304

Thanks for contacting us. We'll get back to you as soon as possible.

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