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Refund and return policy

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Nivetta.

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Last updated: April 2023

Return Policy and Warranty
Withdrawal (Refund)
Resizing
Repair

return policy and warranty

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Nivetta. If, for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 60 days from the delivery of your order, under the condition that your item meets the return conditions. Please read this page carefully prior to returning your item.

Warranty

Nivetta jewelry is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies. All Nivetta products are provided with a free Lifetime Manufacturers Warranty. In case of any manufacturing defect, Nivetta will gladly repair your item free of charge as long as your item meets the terms and conditions for the lifetime warranty.

 

All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determines that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by Nivetta are available at cost or otherwise.

 

Terms and Conditions for Lifetime Warranty and Repair

  1. The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorized service or normal wear and tear.
  2. The warranty is null and void in any case where the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweler or person other than Nivetta.
  3. If any part of jewellery (including but not limited to stones, chains, clips..etc.) falls off, it should be returned along with its parts before any attempt to repair. Nivetta does not take responsibility for missing parts or stones.
  4. Lifetime warranty is non-transferable to a third party.

The manufacturer warranty does not cover the following:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
  2. Scratches, dents or chipping caused by general wear or misuse.
  3. Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage
  4. Lost or stolen stone(s)
  5. Items that have been abused or worn out of expectations for normal, everyday wear.
  6. Please note that the following issues are the characters of the item and cannot be considered as defects:
  7. Slight irregularities and variations in craftsmanship
  8. Natural characteristics of the metal or gemstones (such as color, internal inclusions etc.)

Returns

You may return your item to Nivetta either for a refund, resizing, engraving or repair request. All we ask is that you contact us prior to return to start an RMA at sales@Nivetta.com

  • A confirmation email including the return address and a copy of the form that you have filled out will be sent to your email address after you submit an email request for return.
  • Please print and enclose this form in your return parcel.
  • Please note that your return request will be processed based on the information that you submit online.
  • Any handwritten notes on the printed copy of the return form will not be taken into consideration.
  • Pack your item(s) securely before shipping.
  • We suggest that you send your item via an insured, traceable shipping method.
  • Nivetta does not take responsibility for loss or damage of items in transit.

Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.

 

Should you have any questions, feel free to contact our customer service team by e-mail at service@Nivetta.com or by phone 1-866-942-6379 They will be happy to assist you. Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.

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