24/7 Customer Service
Lifetime Warranty
100% Money Back Guarantee
Free International Shipping


1(800)728-7304 Call or text 24/7

Refund and Returns Policy

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Nivetta.

Last updated: April 2023

Return Policy and Warranty
Withdrawal (Refund)

Withdrawal (Refund)

Your return must meet all conditions below to be eligible for a full refund:

  • The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
  • The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a black string hang-tag attached to them. Please make sure that it has not been removed.)
  • Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.
  • The product has previously not been resized or modified.
  • The product is not a special order that has been designed and/or produced to customer specification.
  • The product doesnít include diamonds purchased as part of GIA certification.
  • The product has been returned to Nivetta within 60 days from the delivery of your order.
  • We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
  • Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.