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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 


Last updated: December 2023

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insurance and Aftercare

Do you offer aftercare for your rings and jewelry from Nivetta?

We can provide you with maintenance services for your ring, such as rhodium plating, diamond tightening, or resizing. However, we suggest that you get it done locally as mailing a ring back and forth can have serious liabilities if you don't have proper insurance. If you are interested in availing of our services, you can email us at info@nivetta.com for more information on how to return your ring to us. Please note that the shipping costs both ways will be the responsibility of the buyer.

Do you have jewelry insurance?

We regret to inform you that our warranty policy does not cover any loss, stolen or damaged rings. To ensure your jewelry is adequately protected, we recommend that you seek out the services of a reputable third-party insurance provider that specializes in jewelry insurance. They will be able to assist you in finding the right coverage to meet your specific needs and provide you with peace of mind.