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Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 


Last updated: April 2023

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return policy

What is your return policy?

We have a 60-day money back guarantee no questions asked.

Can I upgrade my diamond in the future?

Yes. Each earth-created diamond can be traded in for a 100% credit towards a brand-new earth-created stone that costs at least twice as much. Any lab-created diamond may also be traded in for 100% credit towards a brand-new diamond worth at least twice as much as the old one. The improved diamond must be in its original state and be returned with the original laboratory grading report. There will be additional fees for any modifications required to upgrade your ring existing ring to fix the new diamond. Shipping costs to and from the buyer will be the responsibility of the buyer.

Did you get my return?

If you have returned an item, but have not yet been refunded, email us at info@nivetta.com with your name, order number and tracking number for the returned item.