24/7 Customer Service
Lifetime Warranty
100% Money Back Guarantee
Free International Shipping

Nivetta

1(800)728-7304 Call or text 24/7

Frequently Asked Questions

Welcome to the frequently asked questions (FAQ) section of our ring builder website! Here are some of the most common questions that customers have asked us. You can also reach out to our customer care for more queries. We love to hear from you. 

Last updated: December 2023

Insurance and Long-Term Care
Orders and Ring Sizes
Diamond Jewelry FAQ's
Payments
Privacy and Security
Return Policy
Shipping
Packaging
Price Match Guarantee
Limited Lifetime Warranty
Other

payments

What payment methods do you accept?

We accept PayPal, Shop Pay (Pay In Installments), Google Pay (Gpay), Meta Pay, and all major credit cards. 

Do you offer financing?

We do not offer in-house financing, But we do offer ShopPay which allows for you to pay in installments. Other options would be for you to apply for PayPal Credit and use that to pay via PayPal.

Will I be charged sales tax on my order?

No, we do not charge any sales taxes. All our products are 100% tax-free.

Will I need to pay customs or duties?

We do not charge sales taxes in the USA. If you live outside of the USA, you might be required to pay taxes or duties based on your country's tax laws or regulations, make sure to check with your local Government officials to confirm this information before making a purchase.

Do you have any special discounts?

We do not offer any other discounts outside of our offered prices, we already offer lower-than-normal prices in comparison to other retailers.

Do you price match?

Yes, we try to keep our prices as low as possible; if you find a major competitor with a better price**, forward us the URL of the major retailer, and we will match their price. **Some terms and conditions may apply. Please check our terms of service for more information.

Can I split my Payments into Multiple Payments?

Yes, we offer ShopPay with allows for you to split your payments into installments. 

Do you offer Layaway?

We do not offer layaway, but we do offer ShopPay which allows you to split your order into installments. Keep in mind all our jewelry is made to order and we can make it at any time you need it.

I can't make Payment, or payment is not processing.

Hello, sorry to hear you cannot make your payment, I would suggest giving Paypal a call about this issue since Paypal processes all our payments. If there are still payment issues after, let us know, and we will do our best to try to assist you with other solutions. You can email us a info@nivetta.com.

What is your warranty policy?

We offer 60 day money back guarantee on all our jewelry, and a lifetime warranty on our clarity enhanced and lab created diamonds from any cracking, damage, cloudiness, you must have the diamond in your possession in order for this warranty to be valid, we also offer a lifeitme warranty on all lost or lose melee and accented stones, if you have lost a melee diamond out of your ring please contact us for repair at info@nivetta.com. If you want any extended warranties we strongly suggest adding your jewelry to your current insurance plan or looking for 3rd party jewelry insurance to protect you in the event that your ring gets lost or stolen.

Do you offer Layaway?

We do not offer layaway, but we do offer Paypal Pay Later and/or Paypal Credit. Keep in mind all our jewelry is made to order and we can make it at any time you need it.

I would like a refund

I would like a refund

Do you offer military discounts?

Sorry we do not offer any additional discounts, we provide all buyers the same discounted price for our diamond Jewelry.

Do I have to pay sales tax on my order?

Do you offer military discounts?

Can I pay with multiple credit cards?

If you need to pay with multiple credit cards please email us at info@nivetta.com include you name, item you're interested in along with a message indicating why you're contacting us.

5. privacy and security

Is the shopping experience with Nivetta secure?

Yes. Nivetta makes sure that the transactions our customers make are safe. All credit card transactions are protected against fraud via strong encryption. 256-bit Secure Socket Layers are used to encrypt any sensitive data (SSL).

Will a third party receive my personal information?

Your information is completely private and confidential to us.

Having Technical problems with the website?

If you're having issues with the website please send us an email to info@nivetta.com outlining the issue you're having, if you can provide a screenshot or video of the problem that would be helpful in getting this resolved.

Live chat not working?

If you're having issues with the website please send us an email to info@nivetta.com outlining the issue you're having, if you can provide a screenshot or video of the problem that would be helpful in getting this resolved.

Will my information be shared with third parties?

No, we do not share information with third parties, all our information is 100% safe and secure with Nivetta.